Q1: What is your standard delivery time?
A: Good question!Think of it as two parts — our production time + shipping time.
· Production: In stock → 3–7 business days. Need production → about 10–15 days.
· Shipping: Express (DHL etc.) 3–7 days, air freight 5–10 days, sea freight 20–40 days — depends on carrier and customs.
Total = production + shipping. Need it urgently? Just tell us — we'll check if we can rush it for you.
Q2: Can you provide samples?
A: Of course!We usually offer 5–20g samples. Small fee for samples — but that fee gets deducted from your first bulk order. You can also buy a tiny trial amount (like 100g). Just ping us for sample details.
Q3: What is your MOQ?
A: Normally 1kg. But if you need a smaller amount (e.g., 100g) as a sample or trial, no problem at all — we just ask for 100% upfront payment. We're flexible like that.
Q4: Are you a manufacturer or a trading company?
A: We're the real deal — a direct supplier and manufacturer! No middlemen, just you and us. We offer plant extracts, compounds, and other ingredients. Better prices, consistent quality, and a human to talk to. Tell us what you need — we'll take care of the rest like pros.
Q5: Do you offer OEM or custom packaging / labeling?
A: Yes, we do! Want your own brand on the package? No problem. We can do custom labels, packaging sizes, even private labeling. Just tell us what you have in mind, and we'll make it happen.
Q6: What's the shelf life? How should I store the products?
A: Great question! Most of our products have a shelf life of 2 years when stored properly. Keep them in a cool, dry place, away from direct sunlight. Some sensitive ones prefer the fridge — we'll let you know on the COA. Treat them well, and they'll behave.
Q7: What certificates do you have? (ISO, Kosher, Halal, Organic, etc.)
A: We've got a nice collection! We have ISO, Kosher, Halal, and some organic certificates for certain products. Not every product has all of them, so just ask us for the one you need. We'll show you what we've got.
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